Dear Sir,I have been in the mobile laser tag business since March, 2007 and began investigating the laser tag business in September, 2005. When I first started investigating the laser tag business I was only aware of the indoor variety that has been around for decades - I was not aware of an alternative. All my research indicated that an indoor facility requires a base population of 150,000 people - my area is 43,000 and if you include a 20-minute radius we can boost this to a little over 90,000. Statistically my area is a recipe for failure.
The outcome did not look good - I could not make the numbers work and needed a way to reduce my expenses. Around this time I came across the idea of Outdoor Laser Tag; this looked very intriguing as I could run a mobile business and cut out many of the expenses that are associated with fixed locations. Now the numbers started looking much better. I talked to representatives from three different companies and tracked down some of the customers of these companies. Based on my discussion and with the representatives and the feedback from customers I choose to go with Adventure Sports.
My experience with Adventure Sports had been very satisfying. They are a company that listens to their customers, e.g. I wanted to retain the option of working with some existing Outdoor Laser Tag fields, but was concerned that their product was not compatible. Within a week Adventure Sports informed me that they talked with their programming team and will change their product so that it would have an option to make their product fully compatible. When my equipment arrived, the change was included.
Even though my initial purchase was probably considered small, Adventure Sports did not just take my money and say thank you - months later they are still assisting me and are willing to answer any questions or problems I may run into. The after sales support has been outstanding - they have been there and work very diligently to ensure I am satisfied with my purchase. They listen to their customers and develop their product to meet the customer's needs.
I purchased the XM22 Digital model to obtain the generic, non-threatening design. The equipment has proven itself time and time again. I have had players from 7 to 74 years old play. They found it very intuitive to use. Recently the equipment survived an all day session with hundreds of teenagers using it; at the end of the day I just wiped the equipment clean and recharged them. It really is that easy to have them ready to go for your next session.
I have gone through some growing pains, but business has met my goals. I recently purchased additional equipment and needed it to meet a deadline - once again Adventure Sports worked to meet the dates; they had the equipment shipped out 5 days earlier than my requested date.
Adventure Sports has proven to me that they are a great company and wonderful to work with. Their equipment has proven itself in the field and their service does not stop when they cash your cheque - this was proven to me and was the same feedback I received when I talked to existing customers.
Sincerely yours,
Mike Cormier
Quinte Laser Tag Inc.
www.quintelasertag.com
Dear Derek,We would like to thank you. Adventure Sports HQ equipment is awesome and a great business to have!
After speaking with you we knew we had found that something special we were looking for. You answered all of our questions and gave us the education that confirmed our decision that purchasing your Adventure Sports digital taggers was the right move for us.
Since then the participants in outdoor laser tag have been having a blast and the response is tremendous. Not only are they having so much fun, but they also enjoy being able to see at the end of the game who tagged them and how many times.
The equipment is commercial grade and the range is incredible, even in the brightest of sunlit conditions. These were all of the features we were looking for. Thank you.
Thank you for your support and quick response when we have any questions.
Sincerely,
Charles and Kimberly
CKO Enterprises, Inc.